Shipping & Returns

“Delivered to Your Door Fast!” is our promise, but it goes beyond that. We pack each shipment with extreme care to insure your items will arrive without damage. Our goal is to ship your order with in 24 hours of payment. Order with confidence from Big City Market!


If your order arrives with concealed damage we will make it right. Every customer deserves to receive exactly what they expect. Our value proposition is all about satisfied customers, we make it easy for you! Thank You.


Orders shipping to Puerto Rico, Alaska and Hawaii will need to be quoted.

Please use the Contact Us page and include your complete shipping address along with the items and quantity you would like to purchase.


Return Policy:

  • Item must be returned within 30 days of purchase.
  • Item must be in their original unused condition and in original packaging.
  • Foods and beverage mixes cannot be returned if opened.
  • We do not refund original shipping and handling costs.
  • All items are subject to a 10% restocking fee.
  • If there are any manufacturing defects we will credit return shipping.

  • Mail your returned item to:
    Big City Market
    14500 Cutten Rd 23102
    Houston, Tx. 77069

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